So today my phone rings. It's "unknown". "This is so and so, VP of such and such at Bank of America", she says. My first thought is, is this a recruiting call???
Turns out it was Bank of America calling to tell me that they had just credited my account for $92.16 for the fees and finance charges incurred last October. Yay!
I was feeling so bitter last Friday that I filed a BBB complaint against BoA. And apparently someone with more sense than the phone rep (who preferred losing a customer of 5 years to refunding $39, my original request) received it.
Thank you, BoA. You have redeemed yourself.
But an even bigger thank you to the good old BBB!
[Postscript: this segment on tonight's Marketplace was especially appropriate.]
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